Books to help me hone "soft skills"
February 9, 2014 10:00 AM Subscribe
I'm in a demanding field where the use of "soft skills" is both necessary and difficult. What resources do you recommend to help me improve in this area?
posted by JLovey to Work & Money (9 answers total) 13 users marked this as a favorite
I supervise ~15 people. The backdrop is a high-paced, cutting edge healthcare setting. We have work to do, and patients to take care of. At the same time, it is important for the front line staff to be happy, heard, understood, etc. Unfortunately, our reality is that, often, I'm unable to fulfill the staff's wishes, due to regulations, lack of resources, etc. I feel that I maintain good communication with them, but because often my answers are "no," they feel that I'm not listening to them, not communicating with them, not involving them in important decisions, etc. I need to improve my "soft skills" such that I'm listening better, and they feel I'm listening better, regardless of the outcome of our conversation. I need them to view me as their advocate (Which I am! The situation makes it difficult to see that, however.) My pressures to produce and keep the work moving are very high, so it's a very tricky situation. Ideally, I am looking for books, but would also consider seminars, classes, etc.