Recover from Kickstarter reward miscommunication gracefully
February 6, 2014 8:15 PM Subscribe
I donated a lot of money to a small retail store for a Kickstarter campaign they ran. There were a lot of rewards offered, and I said I didn't want "all of them". But so far I've gotten none. I want to followup, because I'd like to continue to patronize this business.
posted by Gorgik to Human Relations (6 answers total)
I made two mistakes. The first was the size of my contribution, which has made this a little hard to just let go. It was about 10% of her goal. That error is on me. The second is a note I included where I said I didn't want "all of the rewards". My intent was that I wanted some things, but not the more involved/complicated rewards. But my language was, I think, unclear. That's also on me.
I know that rewards are being sent out, and I haven't gotten anything. I'm pretty sure this means that the owner interpreted my message more broadly than I intended. I'd like to correct that impression without appearing greedy, anxious or any other thing that will make future interactions with her awkward, since I plan on continuing to shop at this store.
I'm not looking for a lot in terms of the rewards she offered, just some of the more basic things that are being sent to contributors who funded the project at lower levels.
I'm having trouble coming up with a message that keeps things friendly, corrects the error in my original communication, doesn't make her feel bad, etc. I have the option of delivering it electronically, by phone or face-to-face. I'm looking for suggestions about phrasing that will accomplish my original goal of getting some of the things that she offered, and keeping it pleasant.