American College Testing (ACT) - test score challenged – arbitration
January 29, 2014 4:37 PM Subscribe
The daughter of a friend has taken the ACT four times trying to reach a score of 24. Her initial score was a 12. She did some self-preparation the second and third times and brought her score up to 19. Before taking the test for the fourth time she saw a tutor and brought her score up to 24.
The ACT people want to disallow the last score because they aren't comfortable with the degree to which her score improved.
Her immediate options are to retake the test free of charge or submit the matter to arbitration (She believes they will allow the 24 to stand if she can make at least a 21 on the retest). Needless to say, she doesn’t want to retake the test.
I do not believe there was cheating on her part. She has been diagnosed with a learning disability but I suspect lack of effort has as much to do with the lower initial scores as the disability does. She has receipts showing she paid for tutoring between the third and fourth attempt at the test.
Does anyone have experience in dealing with ACT in the arbitration process who can offer specific advice?
I appreciate and understand the option of engaging legal advice.
Mostly interested in information about the attitude ACT takes regarding the issue as a data point to use toward a decision about how she might proceed. If for instance, ACT is known to allow a challenged score once evidence of additional test preparation is shown arbitration with self-representation may be attractive. On the other hand, if they are known to be hard asses when someone isn’t represented but quickly fold when a test taker shows up with legal counsel that would be valuable to know.