How do I get some forwarded emails to stop disappearing due to SPF?
January 25, 2014 10:27 AM Subscribe
Right now I have the email setup of my small business so that email@example.com (we'll call it) is our public address, and email sent there is forwarded by our host provider to firstname.lastname@example.org, which is our main company account with Google Apps for Business. 99% of emails sent to email@example.com come through to firstname.lastname@example.org just fine, but there's that 1% that just disappear -- they don't go to spam folder, they don't seem to go anywhere. Help!
posted by jcfudgely to Technology (5 answers total) 1 user marked this as a favorite
It seems this is due to the hard SPF policy that some senders use. For a while I thought I could get the forwarding to work for even these by modifying the SPF record of our forwarding domain (I swear, I was steered in that direction by the tech support of both my host and google apps), but the more I'm learning the more I'm thinking that's a wild goose chase.
The SPF wikipedia entry says one way to fix forwarding when there's an SPF record is through "whitelisting on the target server, so that it will not refuse a forwarded message", but I've tried adding the relevant ip ranges to the Email Whitelist and/or Inbound Gateway fields in Google Apps, to no success.
You may be asking yourself why I have all the email forwarding to my Googe Apps, rather than just using Google Apps for domain.com. And I am starting to think all the forwarding indeed may have been a mistake... But the rationale was/is that I actually have quite a few forwarding addresses setup and I don't know if there's a way to do a similar setup on Google Apps. For example, all damage claim emails are sent to email@example.com, which are then forwarded to several different employees, some of which have Google Apps accounts, some of which do not. Same with documents@, memos@, lessons@, hiring@, etc. etc. I suppose I could do all this with Google Groups, but it just doesn't seem as quick & easy to setup.
And at this point it pains me to think of having to re-migrate our Google Apps account from domain.net to domain.com and redo all those forwarders w/ Google Groups. If Metafilter tells me that's the only good solution, I shall do, but I'm hoping there's a more easy alternative.
Thank you very much for any guidance anyone can provide.