I am very unsatisfied with a doctor I recently visited. How do I say so?
January 24, 2014 9:10 AM Subscribe
I recently went to a functional medicine doctor. The administrative staff has been negligent. She misdiagnosed me and recommended unnecessary testing. Not to mention the cost! I don't think I should go back, but should I write a letter? Details behind the cut.
posted by munyeca to Health & Fitness (13 answers total) 1 user marked this as a favorite
The functional medicine doctor is an M.D. with a specific interest in food allergies and alternative treatments. She is not my primary care physician.
Complaint #1: the doctor suggested a follow-up appointment to take place 3 weeks after the initial meeting. The administrative staff booked something for 7 weeks later, despite my insistence on the urgency of my symptoms. The day of the appointment, I showed up only to find out that they had no record that an appointment was to take place, and was told to come back 5 weeks later. I tried to explain my frustration and ended up crying, but did not receive any empathy or apology for the clear error on the office's part.
Complaint #2: the doctor told me that I have an obvious heart murmur and expressed concern that I had never been told this before. I went to see my primary care physician, who could not hear one. Out of continued fear, I got an echogram, which was normal. This makes it hard to trust her.
Complaint #3: Not that I know everything in the world about how much medical care should cost...but the doctor billed my insurance company over $1000 for an initial 1-hr consultation during which no concrete recommendations were made. That's in addition to the labs she ordered. My insurance company is generous, but this is a lot more than I was expecting (my understanding is that most functional medicine doctors charge $300-$400 out of pocket and do not take insurance).
In short, my impulse is to cut my losses and have my primary care physician look at the lab reports. However, I am also really upset. Am I right to be? Should I write a letter? What should it say?