I did something really, really stupid. Now what?
January 3, 2014 2:43 PM Subscribe
I have a receipt (stating the model number) for a malfunctioning freezer which WOULD still be under warranty, had I not unknowingly removed the serial number upon it's arrival. That's just how brilliant I am. Is there any way to get Whirlpool to honor the warranty anyway? Or at least a way to get a repairman to fix it on my dime? So far no one will touch it and I don't know what to do.
posted by lmpatte2 to Technology (20 answers total) 1 user marked this as a favorite
I have a Whirlpool freezer which I purchased new from Home Depot 7-months ago. The thermometer recently stopped working, and all of my food thawed. I called Whirlpool since it should still be under warranty, and they of course asked for the serial number, which they said would be on a sticker inside of the freezer. I couldn't find it anywhere, but upon closer inspection I noticed the little adhesive outline where it USED to be. I have a vague memory of removing a bunch of big ugly yellow tape and orange warning stickers about voltage and all that when the freezer was first delivered. I never in a million years would have expected something as important as a serial number on an $800 appliance to be on a removable sticker (I for some reason assumed serial numbers were always engraved on appliances), and I must have simply peeled it off along with the other stickers that day, not realizing what it was. I do have an emailed receipt from Home Depot with the model number and my home address, proving that I purchased it less than a year ago. However, both Whirlpool and Home Depot said that without the serial number, there is nothing they can do, regardless of whether I have a receipt. (After literally begging one Whirlpool customer service rep for help, she eventually said she could send me a new serial number sticker in the mail. It never came, and when I called back to ask about it, the Whirlpool people insisted that they never do that, can't do that, and don't know why she would have told me that. So frustrating.)
Here's the worst part: After about 12 phone calls to both Whirlpool and Home Depot, I gave up on the warranty and decided to eat the cost of the repair, but the whirlpool-approved appliance repairman who came out to my house informed me that he and other technicians are "forbidden" from working on any appliance that doesn't have a serial number... Something about "safety issues." I apparently can't even get it repaired if I pay for it! So now I have an almost brand-new freezer in my garage that I can't use, and don't know how to fix. Are there ANY options available to me here, or did I just throw away $800?