What can a customer do?
December 20, 2013 10:27 AM Subscribe
I placed an order on The Body Shop's website on Dec. 1 for cyber monday. There was some issue with shipping (where the courier company was given insufficient information, and never delivered and instead returned the package), and I never got the package that I had paid for.
I have called, emailed, and tried numerous time to get in touch with a customer service person. I was on hold for more than half an hour each time, and no representative ever responded to my email. I am infuriated now-- they charged my credit card.
What options do I have at this point? What can I do? I want either a refund or my order. I don't care which.
posted by atetrachordofthree to Shopping (17 answers total) 2 users marked this as a favorite
I am in Toronto, ON if that helps.
Also, on the tracking site my order is shown as "delivered" but I called the courier company and they said that meant it's returned successfully. They assured me that it was returned-- they said they weren't able to deliver the package at all.