UPS wants to charge me brokerage fees AFTER I rejected the parcel!?
December 17, 2013 1:48 PM Subscribe
I live in Canada (Toronto), and I ordered an item (worth US$200) from the USA about a month ago, and the seller used UPS to ship it to me. As I have never used UPS before, I was not aware of their negative reputation at the time of the online purchase. Well, about two weeks later, I received the UPS notice for a delivery attempt, and I was hugely surprised at the brokerage charge (CAN$70). Usually I do not get charged any brokerage fees at all when sellers use USPS to ship to me (because USPS hands the parcel to CanadaPost, which has never charged me brokerage fees, in my experience).
posted by vanizorc to Work & Money (19 answers total) 2 users marked this as a favorite
So, with the brokerage fee being an unexpected (expensive) surprise, I rejected the parcel, and the parcel was sent back to the seller. The seller then gave me a refund for the item, minus the shipping charges for both ways (US$20 each way, so altogether US$40 was deducted from my refund).
Well, just today, I received in the mail a letter from UPS stating that I have to pay them the brokerage fee of CAN$70. ARE THEY ALLOWED TO EVEN DO THIS!? I REJECTED the parcel, so I shouldn't have to pay the brokerage fee. Is this correct?
I plan to call them soon to inquire about this issue. It's totally ridiculous. The whole reason I rejected the parcel in the first place was BECAUSE I didn't want to pay the brokerage fee.