Dealing with an eBay delinquent
December 4, 2013 9:54 PM Subscribe
I use eBay sparingly, and this time I appear to have a fraudulent bidder that won my auction. It seems like there's a bunch of steps that have to be done on the right days to handle this correctly... and that there's multiple values for "correctly". Help!
posted by rouftop to Shopping (8 answers total) 2 users marked this as a favorite
The user placed a bid, then contacted me directly and made me a specific offer of an amount well below my buy-it-now price, but at that point well above the current bid. Making direct offers is clearly against eBay's rules, so I immediately reported it, and replied to the person that the buy-it-now price was perfectly reasonable if he wanted the item without the auction.
The user emailed me back to say that his money was stolen and that he wouldn't be able to pay. And then a few days later, whaddaya know, this user won the auction.
This is super duper fishy. The user account has ZERO history. Clearly this person had no intention of buying my item.
So my goals are: 1) get the item sold; 2) get this person's account killed. I can live without #2 but I'd like to help eBay rid themselves of this dude.
So eBay experts: What steps do I need to take to cancel and relist the auction, and what's the timing of each step? I'm confused by the "request cancellation" vs "resolution center", and relisting vs second-chance offers... Simplify this for me, if possible!
* or she, of course, but the [s/he | his/her] thing was getting out of control...