How to fix unresponsive Maxtor OneTouch external harddrive?
December 2, 2013 3:10 PM Subscribe
My Maxtor OneTouch 4 Plus external hard drive is no longer recognized by my computer. What should I do? (Besides cry)
posted by gagoumot to Computers & Internet (8 answers total) 1 user marked this as a favorite
I have an external hard drive (Maxtor OneTouch 4 Plus) that is no longer recognized by my computer (Windows.) Additional details and steps I have already tried:
When it is plugged in, the drive spins up and the led light on the front flashes 3 times. Then a notice on my computer says that the device is not recognized because of a bad driver. The Seagate website does not provide a solution to this problem.
I performed a system restore, but that did not work.
What do I do now? I'd really like the information on it, but would like to try to fix it myself before I spend money on having someone else look at it.
Yes, I know I need to have a better back up system. That is Phase 2, and on its way.