What practices does Trader Joe's use to make their employees so chipper?
October 21, 2013 6:04 PM Subscribe
Without fail, every time I go to Trader Joe's and check out I'm consistently greeted with a barrage of enthusiastic questions about my food selection, what I've been doing that day, what my plans are for the rest of the day, if I've tried a particular flavor of X product, etc. These questions aren't necessarily pushy because they are delivered in such an upbeat, friendly way that you can't help but respond in turn. How does TJ find employees like this and how do they train them to be this way? I am so curious about this because I've never encountered it anywhere else.
posted by timpanogos to grab bag (29 answers total) 21 users marked this as a favorite
Now, whether or not I find it off putting is not the point. My question is how Trader Joe's trains their employees to be this way, or finds employees that can consistently perform at this level of energy. It really is uncanny.
I've found this to be the case at every Trader Joe's I've ever been to. I'm interested in hearing from former or current Trader Joe's employees if possible, or people familiar with the industry. It's just not something you get at your normal corner grocer, or even at other similar chains like Sunflower, Sprouts or even Whole Foods. Is it just a rigorous personality test? Group dynamics? Fired on the spot if you have a gloomy day? What is the formula here?