Call for anecdotes that support the use of standard processes
October 18, 2013 10:16 AM Subscribe
I do systems redesign work with clinicans/health care workers who have no experience in formal operations theory and I'm having difficulty convincing them of the importance of developing standard processes. In solving systems problems, they have little practice in abstraction and modeling, so appealing to them on the basis of first principles is usually not effective.
posted by klarck to work & money (16 answers total) 4 users marked this as a favorite
They respond well to stories, anecdotes, narrative. I have a couple, difficult-to-translate stories from my time as an IE manufacturing arcane check/payment processing machines (yawn), but they just don't connect with my audience.
Does anybody have any stories that support the use of standard processes, ie, what happened when they weren't used, when they were inconsistently used, when they were adopted?