Help me beat my head against the wall of beauroucracy more efficiently
October 3, 2013 1:15 PM Subscribe
My student loan company lost a very large payment. Nine months ago. They don´t seem too concerned about finding it and I am at my wit´s end. Help.
posted by geegollygosh to work & money (13 answers total) 1 user marked this as a favorite
The payment was via an Americorps voucher-- which was a $5500 check written from AmeriCorps to the Dept of Education to be applied to my Direct Student loans. The payment went through in January on Americorp´s end, I have called them and gotten a copy of the check they sent and the check was cashed by Direct Loans.
Around the time that this payment was lost, my loans were transferred to a smaller loan company (GSMR). Long story short, I have been calling GSMR every few weeks and still nothing. First they needed a copy of the check, which I got from AmeriCorps and sent to them. Then they told me 60-90 days to hear back from Direct Loans. After 90 days I called them and they told me that they couldn´t tell me anything and they couldn´t give me any timeframe for being able to.
It´s now been 10 months. They are collecting interest, and I´ve been told that this will be refunded after the payment is found.
I have a couple questions:
1. Any ideas on how best to deal with this situation?
2. Should I trust them that the interest will be refunded? Should I try to get it in writing or something?
3. This money is taxable as income. I assume I´ll still owe taxes on it even if I haven´t actually seen it post to my account by January, right?