I dropped off all my possessions (pretty much everything I own) in boxes at a local storage facility in the UK (in awful circumstances - details below) and failed to get a receipt, only a verbal agreement that they would do my paperwork by email, and deliver my boxes in a month's time. I then had to leave the country. Four weeks later, I've yet to receive any invoice or confirmation. I've called and emailed several times and have been told in a genial but rather brusque way that they will get in touch, but so far no email. I'm heading back to the UK soon and want to get my boxes delivered this weekend. Still no invoice or receipt. I am FREAKING OUT that they are being so flaky. I am having panicky visions of them losing or selling all my things, and me showing up in the UK with basically the clothes on my back and nothing else. Have I made a terrible mistake? Is there anything I can do? Apologies in advance for long freaking-out-ness below the jump.
I wasn't planning to use a storage facility at all. I was in the midst of moving from one flat to another one I'd just bought, and had hired a man with a van to handle my boxes. But literally mid-drive, sitting in the removal van on my way up to Chesterton, I was told that I couldn't complete on the flat that day, so I couldn't move in after all. I panicked (this was the cherry on a gigantic cake of housing fuck-ups over the previous six weeks, which I won't bore you with, but left me emotionally shattered and more vulnerable/stupid than usual). So I googled and called the first storage facility in the area which came up (KSR storage
), and instructed the removal van guy to drive me there and drop all my things off.
The warehouse was a very small establishment outside Fulbourn. When we arrived I literally broke down in tears sobbing. A very sympathetic worker helped my removal guy unload my boxes. He told me that they couldn't do the paperwork today because their manager wasn't in, but that they would call after the weekend. I left my name and my address and my phone number, and he found one of their drivers to give me a lift to the train station. He was extremely kind and understanding.
They didn't call on Monday, so I rang them, and reached not the worker I had spoken with, but the manager, who said to email him my name and address and they would take it from there. I then had to leave the country, and now it's four weeks later. I have had no receipt or written confirmation that they even have my boxes (they have not sent me an email at all - we have only corresponded about four times on the phone). Because I only decided to use the facility at the last minute, my boxes were not exactly securely packed - some were half open etc., and I don't know exactly how many I have (very roughly, about 30), and they're certainly not insured. I don't have anything particularly valuable to anyone else - a lot of books, maybe speakers, no furniture - but they're unreplaceable for me.
What should I do? I can barely sleep for worrying about this. I am going back to the UK this Friday. I wanted the boxes delivered this weekend. Each time I have called them in the last week I have reached the manager who has told me he will send the email, and that the 21st or 22nd should be OK for delivery, but he has not confirmed anything in writing or even set the time or date. Last night I called again and the manager said, and I quote, "Oh, have I not sent you the email yet? I'll get that sent this evening." Today: nothing. Why are they being so flaky? Will I have to go to their warehouse and confront them? What could possibly be going on? I know I'm so stupid for not getting a receipt at the time, for being so stupid and trusting. Will legal action be required?? Please, please help - any experience at all you've had with this sort of circumstance will be so useful. Many thanks in advance.