I hate cars
August 21, 2013 9:45 AM Subscribe
Is what my tire shop did negligent? Or am I in the wrong for not being more thorough in my description of what was wrong with my car?
posted by whistle pig to travel & transportation (23 answers total)
On Monday night, I was in a car accident that resulted in me crashing onto a steep curb with the passenger side of my car. I am thankfully okay and no one was hurt, but my front passenger tire popped like a balloon.
I had the car towed to my tire shop and dropped it off (because it was after-hours). I had called in advance and explained that I had a flat tire and they said they’d be able to look at it the next day. The next morning I called back and explained that I’d run up on a curb, and could they check the rear tire as well. They assured me that they would check all of the tires.
The car was ready this morning and I went in to pick it up. All was well with the world, until I got out on the road with it. In order to drive straight down the road, I had to have the steering wheel cranked hard to the left, like almost all the way over. I took the car back in, canceled a long-awaited doctor’s appointment that I had this morning, and waited on it. After looking at it again, they explained that various things were bent, something about the steering column (here’s where my utter lack of automotive literacy is showing) and will be about $2000 in fixes.
So, the price tag has me horrified, but I did after all wreck my car and I wasn’t expecting it to be cheap. However, I’m alarmed that they sent me on my way with something still so obviously wrong with the car. Should they have checked the alignment or steering wheel or whatever before pronouncing it fixed? When I explained that I’d run it up onto a curb and asked that they check both tires, should I have assumed that they would also look at whether the alignment was all jacked up? Or is this my fault for not explaining that there may be more things wrong with it than a simple flat tire (or two)?
My boyfriend thinks I should write a letter to their corporate office, and that I should have taken it elsewhere to have it fixed. At this point, I am so utterly stressed by the whole affair, and had to get to work, so I just told them “go ahead and fix.” I don't necessarily want to try to wring anything out of them, but am disturbed that things were still so wrong with my car when they gave it back to me.