My mortgage was sold, now it's lost. What do I do?
August 20, 2013 4:31 PM Subscribe
Our mortgage was sold a few months ago. We were assured nothing would change. This month, no mortgage statement. I went to the mortgage co. website. It says, "This mortgage is closed." No, it's not. I called the 800 number. That got me nowhere.
I can't mail the payment to the old address - it won't be received or processed. The website does not recognize our account number. The people on the phone don't know what they're talking about. What do I do?
posted by clarkstonian to law & government (18 answers total) 4 users marked this as a favorite
The loan company is Ocwen. The calls (many) were handled by overseas call centers. They seemed deliberately clueless (they couldn't access our loan by the loan number - they wanted my full social security number). The customer service phone number on our statement no longer works. I spent two hours on the phone getting shuffled from one department to the next. Ours is a fairly expensive house. They assure me they just did an "internal transfer" and the loan is not really lost.
Ocwen raised our monthly payment when it took over the loan - it should have been lowered. They're sitting on a fair amount of our cash in an escrow account - thousands more than we owe.
There doesn't seem to be any way of contacting anyone in the United States to find out what is really going on. This seems like a scam.
When I google Ocwen, it seems they are not legit. They are doing this same thing to a lot of people. The Better Business Bureau has rated them an F.
We have been in this house for ten years. We have never missed a payment or been late for a payment. Our payment is due at the end of the month. So are our taxes.
What should I do next?