Comments on: WebEx is it???

Question: WebEx is it???

keep it tight — Mon, 19 Sep 2005 12:30:24 -0800

Does anyone have any experience with products like WebEx that aren't subscription based?

While I know that WebEx will do what I need (online demos, remote support, etc.), I hate paying monthly for something that I may use just a few times per month. I need something stronger then VNC or PC Anywhere and would like to have ownership of the software as well.

I have been looking at NetSupport (http://www.netsupport-inc.com/) but I would have to email my client a config file each time and get them to uninstall it when we are done!

Anyone out there using a better product?

By: MeetMegan

MeetMegan — Mon, 19 Sep 2005 12:57:10 -0800

We use Netspoke for our webinar needs at my firm. It's a pay-for-play service; if you don't use it you don't pay.

By: seanyboy

seanyboy — Mon, 19 Sep 2005 12:57:56 -0800

On remote control... No. I've looked forever for a good product, but no luck. Look at ..
http://secure.logmein.com/dmcq/094/support.asp for a free product.

Here's a discussion on remote control.

If I were to seriously go for something now, I'd be tempted by https://www.copilot.com/ though. You pay by the hour, and it is easy for a user to initiate. (It's been written by Fogcreek. Of Joel on Software fame. It makes me feel good that the question above was asked by the same person selling this software.)

The geeks are going to tell you to use VNC. Beware. That way leads to madness.

Re: Online demos. There's This fantastic Screen to SWF project which is open source and free and I'm buggered if I can find it. Macromedia Captivate isn't free, but it's a good product.

re: Online support. Lots of free stuff out there, but consider kayako.

By: MeetMegan

MeetMegan — Mon, 19 Sep 2005 13:02:50 -0800

Whoops. I kind of missed your point in your post. Sorry about that.

However, Netspoke does, indeed, allow for remote control functions. It really does the same stuff as Webex but without the subscription price.

By: letterneversent

letterneversent — Mon, 19 Sep 2005 14:13:52 -0800

seanyboy:

Wink: http://www.debugmode.com/wink/

By: seanyboy

seanyboy — Mon, 19 Sep 2005 15:57:08 -0800

That's the one. I prefer captivate, but wink rocks.

By: mrg

mrg — Mon, 19 Sep 2005 18:12:16 -0800

bridgit? it gives you remote control and collaboration tools. you can pop it up on a website and remove it when you're done. a lot of places use it for remote support but it can do demos too, and it's got a free trial.

By: dgeiser13

dgeiser13 — Mon, 19 Sep 2005 18:55:54 -0800

We (my company) use Remote Anything to do all of our "remote support".