Comments on: Why did my Nano break?

Question: Why did my Nano break?

paul_smatatoes — Thu, 15 Sep 2005 08:31:27 -0800

I finally broke down and bought my first iPod, a Nano. After one week of by-the-book standard usage, it stopped responding. Help.

It's charged. The hold switch is *not* on. But it doesn't respond to the scoll wheel, except when I reset it. I'm on a PC, I've reinstalled iTunes, I've restarted it seven or eight times...nothing.

Did I get a lemon?

By: riffola

riffola — Thu, 15 Sep 2005 08:34:53 -0800

Probably a lemon, just return it for a new one. Before you do that, try holding the play/pause and menu "buttons" together to reset it manually, so if that helps.

By: crapples

crapples — Thu, 15 Sep 2005 08:43:40 -0800

Also, call tech support at Apple: 800-275-2273. That's probably not a novel solution, but I mention it just in case you haven't done it already. I've had one for two years, and another one for a few months and have never had even so much as a skip -- so I figure yours is a lemon. They can help you confirm this.

By: paul_smatatoes

paul_smatatoes — Thu, 15 Sep 2005 08:50:12 -0800

Is there anyway to completely reformat it? Could this have something to do with the new screen lock?

By: phearlez

phearlez — Thu, 15 Sep 2005 09:03:34 -0800

If you have an Apple store you can just walk into they will often simply hand over a new one, presuming you did not get an engraving, or at least that's been their policy with the standard unit.

By: cillit bang

cillit bang — Thu, 15 Sep 2005 09:15:56 -0800

I concur. Your broken iPod is broken.

By: paul_smatatoes

paul_smatatoes — Thu, 15 Sep 2005 09:20:22 -0800

Thanks, bang. Ha ha. Whoo. heh.

By: chunking express

chunking express — Thu, 15 Sep 2005 10:52:35 -0800

Sounds like a lemon. Take it in to your nearest Apple store if you live near one, and they can usually check it out for you on the spot and tell you what's wrong.

By: quiet

quiet — Thu, 15 Sep 2005 10:56:22 -0800

quiet's first rule of technology: Don't fight the hardware

By: rleamon

rleamon — Thu, 15 Sep 2005 13:28:14 -0800

May not be true for nanos, but the apple.com/support area had me go through some diagnostics before returning my third-generation Pod. It might include a reset that'll get you up and running again, or at least will get your problem in their support system so if it is a lemon, a box will soon arrive that you can pack your nano into and send off. Sorry you're having to contend with this!

By: spock

spock — Thu, 15 Sep 2005 15:33:53 -0800

Didja go through this: http://www.apple.com/support/ipod/tutorial/ip_gettingstarted_t15.html ?

By: bitpart

bitpart — Thu, 15 Sep 2005 15:57:56 -0800

Try restoring it.