Flight cancelation updates—how did Google know before the cabin crew?
March 24, 2013 3:13 AM Subscribe
Last week I was on an Air Canada flight from Vancouver BC to London Heathrow. It was a disaster.
posted by TheDonF to Computers & Internet (11 answers total) 4 users marked this as a favorite
The flight was originally supposed to leave at 19:15, but was delayed to 21:00. Then it was delayed to 02:00, because they needed to fix something in the left-hand engine. After several hours, Air Canada brought the departure time forward to 01:30, and boarded everyone. It was only then that they decided to test the maintenance. The tests failed and the pilot announced they'd need another two to three hours to make further repairs. I asked the Cabin Director if the flight was cancelled and she said it almost certainly was but they were just waiting for final confirmation. As we were travelling with a 6.5-month-old baby, we wanted to get off the plane ASAP, so we grabbed our stuff and headed towards the front of the plane. We asked another member of the cabin crew if the flight was cancelled because we wanted to get off the plane now, and she asked us to give her two minutes to get a final confirmation. At that point another passenger came up and said he wanted to get off the plane as the flight was cancelled. The member of staff said they weren't sure it was, but the customer got out his phone and showed her Google's flight status
, which showed it as cancelled. Right after that, the Cabin Director got back onto her phone and demanded (I assume from someone higher up at Air Canada) to know whether the flight was definitely cancelled. She was told they hadn't decided yet and would need a few more minutes. It took them about another five minutes to tell the cabin crew that the flight was indeed cancelled.
What's going on here? How did Google know before the cabin crew, and apparently someone in charge at Air Canada?