Is it right to leave negative Ebay feedback in this situation?
March 5, 2013 5:11 PM Subscribe
Three weeks ago I won the auction for a computer bundle on Ebay advertised as including a new desktop, keyboard and monitor. The price was pretty low and an excellent deal for all three. But the box arrived and there was no monitor. The seller says it was broken. He offered to send me another one but now just wants to give me some money back and call it a day. I am unhappy but don't necessarily want to leave negative feedback which could hurt his business (he has 100% positive feedback). On the other hand, I let people walk over me a lot and my gut feels bad about this whole situation. Can you walk me through this?
posted by Danila to Grab Bag (52 answers total)
At first he wasn't going to do anything about it because he said the price was so low that even without a monitor it's a good deal. Eventually we agreed that he would send me an old working monitor just so I could at least see what I have with the computer. Now two weeks after that agreement he says he had a problem with shipping and is going to give me some money back (about 20% of the purchase price not including shipping). That is what I had initially asked him to do but he'd refused because he said I got a good deal. It's not enough money that I could actually do much with it. I still have to come out of pocket significantly to buy a new monitor which is why I wanted a bundle in the first place. But since I had initially offered to accept some money back and I don't see the point anymore trying to get another monitor from him so it's best to move on.
How do I rate this transaction? The item was not as described but I don't know how important it is overall that I didn't get this one piece. Sometimes things do break. He responded to all of my messages in a timely manner. I am not sure if a negative feedback is warranted just because we ultimately could not agree. Some aspects of the the experience seem sketchy to me but I don't know if I'm overreacting.