We've had two, um, interesting experiences with a new pediatrician. Our son is now 22 months old, and the experiences occurred about 3 months apart. I've been advised after both troubling visits by friends that we should provide feedback to this doctor, even though we will not give them a third try. I don't know how to do this, or if it is even my place. More after the jump. Mostly, As a first time parent, I want to know if my issues with these visits are valid. Thanks in advance!
posted by jbenben to Health & Fitness (75 answers total) 2 users marked this as a favorite
Our son had not been vaccinated, and we wanted to start his vaccine schedule. This doctor came recommended specifically for this issue, and that's why we made our initial appointment.
I'm a bit hesitant to describe my experience with the first visit in full, because while I wasn't keen on some of it, they were AWESOME about the first vaccine administration, and I appreciate that immensely. We have a new recommendation for someone else with skills in the same wheelhouse (parents who want vaccine, but have concerns in general) and I take no issue with this doctor I am asking about regarding this aspect of their treatment. .
The doctor was in a new office, possibly new to practicing on their own. Been a doctor for at least 20 years. I don't know if doctor has children of their own. They have a following.
I intially forgot this stuff from the first visit, but it is relevant to the second visit, so I will add it here:
- On the first visit there were electrical outlets without saftey plugs at my son's height, and he was at a stage where he wanted to touch them, both in the hall and in the exam room. No bueno. Doctor and staff acted surprised, I thought this "off" for a pediatrician's office with so many toddler toys around. They blamed it on the new environment.
- We had to take off my son's diaper for the exam (naturally.) It was not a poopy diaper, but the doctor gave us a bag and indicated that we, "had to take the dirty diaper home to dispose of it."
The office is in a dedicated medical building. Surely they have prcedures for medical waste grade refuse? It didn't strike me as totally odd at the time - just weird, if that makes sense.
But here was the second visit, I'll set the scene:
My husband and son arrive at the office first, I park the car. In the waiting room, there is also another mother with a little girl (maybe 3yrs old?) and her wee baby in a carrier. Apparently there is a slightly older child from this family (12 yrs old?) in an exam room, but I don't know this by the time I get to the office. My husband tells me of the 3rd child being examined, afterwards.
When I enter the waiting room and sit down, there is a toddler screaming from back in the exam rooms, he's blonde (not with the waiting family, I guess correctly) and I see him being moved from one exam room to another, why I don't know.
I sit down and smell a poopy diaper. I whisper to my husband about our child's diaper. He tells me it is clean, I ask him to make sure, he does - it is clean. (In fact, my husband knows it is the little girl's diaper across from us that is full because her mother had noticed and had just told her she would change it later, but I wasn't in the room for this exchange.) I assume the poopy diaper is the baby or toddler across from us, but I don't get much time to think on that.
- The doctor enters the waiting room, faintly acknowledges me and my husband, and then asks the mother with the toddler and baby if she plans to become a regular patient.
(I try to ignore this conversation taking place in front of me because it isn't my business, I do wonder WHY it is taking place in front of us, though)
- As the doctor is leaving the room, they state to us all, "It smells like someone needs a diaper change." And....
That's it. The statement is just left hanging there. No offer of facilities or a changing area, nothing. The doctor walked away back towards the exam rooms.
I'm here soliciting insight because my husband comes from a totally different culture, and while in the moment he wasn't pleased with the experience, he wasn't as emotional about it as I was. I have expectations for pediatricians since my family doctor was AWESOME growing up. He doesn't have anything to compare this to. He's not easily shamed (bless him!) and he knew who had the full diaper at the time, anyway, which I did not.
My first question is that I wonder if I should be as appalled as I am regarding the diaper statement?
My second question is, would you give feedback if you had this experience? If I was to provide feedback to the doctor (we're not coming back because of XYZ) I'm not sure how to go about this - how is it done?
My feeling is this doctor is tone-deaf and would not care.
I'm honestly torn. I'm having trouble parsing the entire experience.
Please provide feed back and advise.