How to escelate this too cool pool problem?
February 6, 2013 12:45 PM Subscribe
My gym is lying about the temperature of the pool. The manager is consistently unavailable. I'm tired of being lied to / being given the run around. How can I escalate this?
posted by OsoMeaty to sports, hobbies, & recreation (17 answers total)
I'm a member of the New York Sports Club in my area. I only use the pool there. When I joined I was told the pool is kept at 80*F throughout the year. However, for the last month the pool has been kept very, very, very cool - I'm guestimating around 72-74*F max. I have spoken to the front desk people and a manager. I've been told by the front desk on several occasions that I'm wrong, and the manager told me that he'd "look in to it." I've tried to follow up with the manager several times, but he's been unreachable. I'm friendly with several other swimmers, and we've all discussed how ridiculous it's been/is getting. A few other swimmers have complained as well, and are often told that the temperature has been checked and it's at "the appropriate temperature" or "around 80". This is bullshit. I have spent a lot of my life in the water (lakes, rivers, pools, bays, oceans) and I have a pretty good feel for water temperature.
I'd like to escalate this, but I don't know how. Do I call corporate? Send a strongly worded letter? Should I start bringing my own thermometer to the pool? I was thinking of buying a thermometer and logging the actual temperautre. Joining a different pool isn't an option.