Maddening email client issue.
January 16, 2013 1:56 PM Subscribe
I'm having trouble with Thunderbird connecting to incoming/outgoing servers, but only intermittently. I can't for the life of me figure out how/where to isolate the problem. Can you help point me in the right direction?
posted by mireille to Computers & Internet (4 answers total)
I'm going crazy trying to solve this.
Thunderbird is intermittently able to send and receive. Occasionally it can retrieve messages from the POP server but not send via SMTP. Sometimes both work, sometimes neither works. This changes repeatedly over the course of the day. Webmail works; it's just not pulling the messages off of the server, and occasionally claiming that the settings need to be checked for outgoing. The thing is, it works some of the time, then stops. If I restart my computer I can usually get 15-30 minutes of proper functioning, but then it just starts hanging or kicking up the error message.
I have done just about everything I can find on various forums (I'm not the only one with this problem)-- changing ports/SSL settings, uninstalling/reinstalling Thunderbird, turning on/off all my various firewalls and security settings. (I'm running AVG, Windows Security Essentials, and the installed Windows firewall). I have no trouble reaching web pages in any of my browsers. My husband (with whom I share an office) has precisely the same Thunderbird default settings that I'm using (I set it up on his machine) and is experiencing no problems-- neither on his work computer nor his home computer nor the default Android email client on his phone.
The thing is, it IS working on my machine with firewalls activated and default settings enabled--- just not all the time. This is the part that's crazy-making! The problem persists whether I'm at home or at work (two different ISPs/routers). GoDaddy of course claims that it's a client issue and not a server-side problem.
Other possibly relevant factors/issues I'm having:
--- Filezilla is having the same problem-- can connect some of the time to the server I need to access but only intermittently.
--- My bank tells me that there's probably some phishing malware on my computer as they've had to deactivate my debit card twice because they've detected potentially malicious activity. Neither AVG nor Microsoft Security Essentials are finding anything on my machine. If this isn't relevant, then it's a question for another day.
--- YouTube videos crash my computer-- possibly a Flash issue (probably unrelated to this problem)
I had this problem to a lesser degree over the last year or so but when we replaced our work router it cleared up the problem for a couple of weeks. It has only become unmanageable/unworkable over the last week. Complaints on the GoDaddy support pages indicate that many other users have been having trouble over the past week as well, but GoDaddy claims that since webmail is working then their responsibility is covered.
Do you have any idea, based on these details, where I should start to look for the problem? I'm sure I've missed some relevant details but I'm happy to answer any questions. Thanks!