Reliable alternatives to AAA
January 14, 2013 10:35 PM Subscribe
I just want reliable, reasonable non-AAA roadside assistance, but thus far I've been thwarted on the "reliable and reasonable" part. C'mon, hasn't competition made this happen yet? I'm not a big fan of AAA's well-known lobbying activities, and even if I made peace with the politics, their relentless direct-mail campaign has put them on my shit list forever.
posted by desuetude to Travel & Transportation (11 answers total) 8 users marked this as a favorite
Once upon a time, I had AAA because a) it was a gift and b) it was kinda the only game in town. In search for an alternative, I gave Allstate Motor Club a whirl, since my homeowners and auto insurance is through Allstate.
Okay, reasonable price for reasonable coverage, comparable to AAA...but the actual roadside assistance service itself is pretty meh. Specifically, their system is just terrible, as far as I can tell: Call automated system and enter extensive info via a fussy keypad system that flubs up when it hears noise, y'know, like car horns or traffic. Roadside Assistance rep calls and requests all the same info again to dispatch. Actual dispatched company calls and has to request most of the same info AGAIN because they only get sent minimal info. (Not their fault, acknowledged.) Needless to say, all told this takes forever. Longer than the guarantee, not that complaints to that effect get me much recompense.
Is Better World better service? What about roadside assistance programs through cell phone carriers?
I've got a older car (1996) that is mostly used for highway driving, so my priority is reliable and speedy-as-possible service in unfamiliar areas.