Why won't Spanish keyboard produce "at sign"?
January 9, 2013 8:12 AM Subscribe
We have a Spanish keyboard where "@" is on the Q and AltGr is present. I'm on a Win7 machine with Office 2007. I can't type "@" using AltGr+Q, right ctrl+AltGr+Q, shift+AltGr+Q, or right ctrl+shift+AltGr+Q. Please help me figure this out!
posted by batmonkey to Computers & Internet (8 answers total)
I'm trying to help a customer solve this problem, too, but their set-up is different. I'm providing my set-up because I can't even do the most basic test of what's going wrong for them if I can't make this character with this keyboard. I tried in an online form, Notepad, and Word.
After looking at various requests for help and detailed instructions online, I can see that this isn't uncommon, and have tried the following things:
• Verified drivers for keyboard were installed - yes.
• Changed keyboard language (but maybe I didn't do this right?)
• Changed editing & primary language in Word and restarted it (again, maybe there's a trick to this?)
...none of that worked. I didn't restart my machine after installing the keyboard. Maybe I should have? I was able to type all of the first level and shifted characters, no problems.
From everything I've read, AltGr+Q really should have been the end of it, and only tried the other combos based on advice elsewhere. Why isn't this working? What haven't I done? What might be wrong?