Can you hear me? No?!
December 31, 2012 10:04 AM Subscribe
All of a sudden, 1 in 30 of my customers are complaining that my videos have no sound.
posted by sandra_s to Computers & Internet (6 answers total)
I have been at this for 15 years, never had a complaint about sound.
Starting about 3-4 weeks ago, I started getting emails complaining that my videos have no sound. But not just the ones I've produced in that time, videos going back years, and not all of them.
I have not changed my workflow/software in about 2 years. I use Adobe Premiere CS5.
I can hear the videos fine. The same files can be heard by my circle of friends/acquaintances just fine. Most random customers I contact can hear them fine. But the frequency of complaints to downloads is about 1 in 30.
When I ask them what they are watching them in, I get a combination of WMP, or Media Player classic.
Was there some kind of Windows update or something that would effect the way a few people hear videos? I cant diagnose it from my end because I and everyone I know aren't having the problem.