Win 7/ Thinkpad X1 Unexpected Shutdown
December 24, 2012 1:56 PM Subscribe
Win7/ Thinkpad X1 problem driving me crazy - at some random time in sleep mode, my Thinkpad will reboot and give a "Windows has recovered from an unexpected shutdown" message when it's back up. The Reliability Monitor returns that this has happened 7 times so far this month. I'd be grateful for any assistance in troubleshooting - a few additional details inside.
posted by forallmankind to computers & internet (11 answers total)
I've done some rooting around online and a few other users are reporting this problem - anti-virus software was found to be one cause (I'm using MSE), another user was able to read their MEMORY.DMP file and determine that it was an issue with Firefox.
Unfortunately I'm unable to read my MEMORY.DMP file - I have installed WinDbg, but when I try to open the MEMORY.DMP file it says I don't have admin access, even though this is my personal laptop so I don't believe I have restricted perms (note: I'm starting to get a little out of depth here).
Oh, and when this issue occurs and I get the "unexpected shutdown" pop-up, there's a "Check for solution" button - nothing happens if I press this.
I can provide any other relevant information if it'll help.