Invisible hard drive
November 30, 2012 10:08 AM Subscribe
External hard drive not showing up on Mac. Customer service tells me to go to a computer shop to recover my data before they'll send me a replacement (it's in warranty until January). Computer shops do not seem to offer this service. Help?
posted by pikeandshield to technology (11 answers total) 1 user marked this as a favorite
I'm very much a technophobe with this sort of thing, so please bear with me...
My Seagate Expansion Portable Drive has been failing to show up on my Mac (OS 10.6) both on desktop and on disk utility. Customer service think the drive's probably crashed (light is on, but fan's not working), and gave me an email "authorizing the opening of the external drive enclosure for data recovery purposes only. Please open the casing carefully and extract the internal drive. Connect the internal drive to your PC Motherboard via SATA or via a different USB enclosure and recover your data onto another storage device ."
I have no idea what this means. Customer service seems to think I can take it to a random computer shop and they'll do it for me - is this true, and if so which? (I'm based in the UK. Customer service guy was based in India and seemed pretty vague so wasn't helpful.) If not, how do I do this?
Bonus question: what's the best way to keep my data backed up in the future? All I used to do was use TimeMachine to back up onto this external hard drive, nothing else. Should I be doing anything else? Are cloud-based solutions better? (Again, please just treat me as a technology dummy.)