Sweeping the problem under the rug that isn't there.
November 26, 2012 6:51 AM Subscribe
Recourse filter: I probably have none, but thought I would check with the hive mind. I purchased a rug online from Target that was a GREAT deal ($150 for a 9x11 wool hooked rug). I received the email that the item shipped but noticed that it wasn't updating in the UPS system after 2 days. I called UPS & they said they hadn't received it from the shipper. UPS told me to call the shipper. I called Target and they said to wait it out. They tell me to wait 5 more days. 2 days go by and it still hasn't updated so I call UPS again & they tell me that they haven't received it yet. I call Target again (at this point it is past their listed latest estimated delivery date)- they tell me to wait again until the 21st. On 21st, the 6th day after it should
have arrived the item is listed as sold out online.
posted by MayNicholas to home & garden (24 answers total) 2 users marked this as a favorite
I call to say that I still don't have the item. They again tell me to wait a couple more days. After a couple more days & no rug I call again. Sorry, it was lost in the mail. We will issue you a refund. I state that I don't want a refund, I want a rug. I propose they honor the sale price on a rug of equal size, quality, & value. No deal. I point out that had the representative at my first point of contact taken ownership at that time and noticed there was a problem, I simply could have & would have reordered the item. I have been scouring the interwebs looking for a similar deal but can not find one.
Is there anyone I can contact to remedy this situation? It has been several days since this happened and I thought I would be able to let it go, but I can't. I feel as though I am being penalized for the inaction of the representatives. Any thoughts or am I just screwed?