How do I warn my clients I'm not going to be available when I don't know when I'm not going to be available
November 13, 2012 7:40 AM Subscribe
I am going to be having some medical procedures and I am a freelancer. I have a lot of regular clients who send a lot of work irregularly. I do not know when my medical appointments and procedures are going to be happening (it's fertility treatment related) so it may be that they will not affect particular clients. It's personal, and I don't want to tell my clients the details (if it was like a knee op I'd be fine) and I am at a loss to know how to pre-warn my valued regular clients.
posted by anonymous to work & money (14 answers total) 3 users marked this as a favorite
More info: I have backup set up and some of these clients already use my back-up people when I am on holiday or overstretched; the backups are ready and primed to stand by and I will be able to vaguely warn them in advance. But it's not going to be a defined holiday-type period of time and it's going to be more frequent than the odd overstretched day. They are good clients who work with me well and pay well, so I don't want to lose them, but a couple in particular are really demanding. The nature of the work I do with them means they cannot really warn me of working coming in that far in advance.
(All of this is fine normally, I have been working in this way for three years, it's all good, this is specifically about this situation)
Added detail: I really don't know when or how I will be laid up, when I will be able to do light duties and when I will be normal. I usually reply from my phone if a client emails when I'm out, but I don't think I'll be able to use my phone that much and I don't want to be jumping to attention in the middle of having this stuff done!
I also know I need to keep calm and relaxed and not feel hassled, but I do not want to lose these valued regular clients, esp as either once this has worked or failed, I will have a period of time when I can work just fine for them, before making the next set of decisions.