72 year old woman with iMac issues...
November 2, 2012 10:03 AM Subscribe
Help my mother with her Mac? iMac with question mark and/or question mark on folder after booting. Won't safe boot or anything. Diagnose or recommend a technician in E4E (New Brunswick)?
posted by dobbs to Computers & Internet (14 answers total)
My mother lives in New Brunswick where she says Apple support at stores and such is non existent.
Out of the blue her computer will not work. She turns it on and gets a question mark or question mark with folder.
Googling, I found Apple's support forums recommended booting while holding Cntrl or Shift. Neither work for her.
She took it to a store that says they deal with Macs and they tell her the motherboard is shot. I would think the machine would not turn on if the motherboard was shot. I got her to ask if the hard drive was intact and could be removed and / or accessed. The tech told her the drive is too old and is "unserviceable". (Which wasn't my question.)
Sounds to me like her tech people don't know what the hell they're talking about and are just trying to get her to buy a new computer. I believe the machine is four years old, five at the most.