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October 21, 2012 11:20 AM   Subscribe

Can you fix my streaming/download issues?

For a while now I've been having trouble with both streaming video (primarily Youtube/Vimeo, but occasionally other sites like MSNBC/CNN/etc.) and downloading files. With streaming, the video starts to load and will go up to a point and then stop. I have to refresh the page and after that it'll usually go a bit longer (sometimes a few seconds, sometimes a minute or so) but often it loads even less than the first time. After enough refreshes, I'll eventually see that one of them took and the video will load completely. I don't have this problem with Netflix or Hulu though, so I'm not sure exactly what's going on and how to fix it. It happens on multiple computers too (both Macs running Mountain Lion connected to the internet by my wireless router). Live streaming video usually works OK for some reason.

I also have the same sort of problem with downloading files. They'll download for a while and then just stop. In iTunes or the Amazon MP3 downloader I can pause the download and resume and it usually fixes the problem. In Chrome or Safari, however, I have to just cancel and restart the download (and it usually takes several tries before it'll work).

Any ideas on how to fix this? I've tried resetting the router, but it still happens. Maybe there are some settings I can adjust?
posted by fishmasta to Computers & Internet (6 answers total)
 
Have you tried switching to HTML5 players for YouYube and Vimeo?
posted by Burhanistan at 12:05 PM on October 21, 2012


I tried HTML5 and get the same problems.
posted by fishmasta at 12:09 PM on October 21, 2012


Have you re-set/power-cycled your modem, too?
Who is your ISP? Any chance you've hit some sort of cap and have been throttled?
posted by Thorzdad at 1:59 PM on October 21, 2012


I've reset the modem. I have Time Warner Cable so maybe that's an issue. But I don't know of any caps and I don't torrent or anything so I wouldn't think I'd hit it.
posted by fishmasta at 2:09 PM on October 21, 2012


When I had this problem with Time Warner in NYC it was because of faulty wiring. It took a few calls, but they put some sort of attenuator on my line and replaced my modem and that fixed it.
posted by snickerdoodle at 6:14 PM on October 21, 2012


Is it possible your computers have the same local IP addresses? That shouldn't happen in most home networks, but if it did it could cause flaky connections. You can check their IP addresses in the Network pane of System Preferences.
posted by vasi at 6:43 PM on October 21, 2012


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