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Oh noes. This time, it's Slverlight.
October 4, 2012 12:22 PM   Subscribe

Please help me install Silverlight on my wife's MacBook.

My wife has one of those aluminum MacBooks (not MacBook Pro), and it is running Snow Leopard. She cannot watch (the horrible show I passionately hate, but she loves, Grey's Anatomy) on Netflix because Silverlight is not installed.

The problem is that Silverlight will not install. Each time I have tried to install it, the installation aborts, simply telling me that the installation failed.

I have deleted every Library file referencing Slverlight. I have deleted Application Helpers. I have rebooted. I have repaired Permissions. I have even tried installing an older version. Nothing works.

Since I am the guy who accidentally wiped his wife's iPhone, I would love to be able to fix this problem, so my wife can again watch reruns of that miserable show, and I can stop sleeping on the couch.

Help?
posted by 4ster to Computers & Internet (6 answers total) 1 user marked this as a favorite
 
what does the console say?
posted by empath at 12:38 PM on October 4, 2012


Can't say for sure what's wrong, but here's a comprehensive list of steps to uninstall Silverlight.
posted by O9scar at 1:35 PM on October 4, 2012


What browser are you using? I have run into probs trying to get SIlverlight to work on Chrome on my 2006 Mac running 10.6.3 (I don't think Silverlight is supported on Mac Chrome), so I just use Firefox instead.
posted by Tandem Affinity at 5:43 PM on October 4, 2012


@Tandem Affinity: I'm using Firefox as well.

O9scar: Thanks for the link. I tried those instructions, but the files it says to delete were already deleted.

empath: Here is the console log, minus the binary images I'm leaving out because I'm afraid they would be too long:

Process: installd [66482]
Path: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd
Identifier: installd
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: installd [66481]

Date/Time: 2012-10-04 22:24:01.309 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Application Specific Information:
*** NSTask: Task create for path '/Volumes/Silverlight/Silverlight.pkg/Contents/Resources/preflight' failed: 22, "Invalid argument". Terminating temporary process.
*** multi-threaded process forked ***

Thread 0 Crashed:
0 com.apple.Foundation 0x00007fff86ed5646 ___NEW_PROCESS_COULD_NOT_BE_EXECD___ + 5
1 com.apple.Foundation 0x00007fff86e09f04 -[NSConcreteTask launchWithDictionary:] + 3506
2 com.apple.PackageKit 0x00007fff84e6d4bf -[PKInstallTask run] + 370
3 com.apple.PackageKit 0x00007fff84e44a0a -[PKInstall(Impl) _runTask:estimatedTime:logWithPrefix:] + 123
4 com.apple.PackageKit 0x00007fff84e47133 -[PKInstall(Impl) _runPackageScript:package:component:scriptName:error:] + 717
5 com.apple.PackageKit 0x00007fff84e44708 -[PKInstall(Impl) _runPreFlightScriptForPackage:error:] + 163
6 com.apple.PackageKit 0x00007fff84e42a25 -[PKInstall _installMain:] + 3205
7 com.apple.Foundation 0x00007fff86d87114 __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff83479fd6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff83479e89 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x0000000100150460 rcx: 0x00007fffffe000c0 rdx: 0x00007fff70f8b340
rdi: 0x000000010084fa00 rsi: 0x000000010084fa00 rbp: 0x0000000100623120 rsp: 0x0000000100623120
r8: 0x0000000000000000 r9: 0x00000001001465c0 r10: 0x0000000000000000 r11: 0x0000000000000007
r12: 0x00007fff70d4e498 r13: 0x0000000000001300 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff86ed5646 rfl: 0x0000000000000206 cr2: 0x00007fff70f888e0
posted by 4ster at 7:29 PM on October 4, 2012


When you mount the Silverlight DMG, just before you launch the installer, does the path mentioned in the NSTask error exist? Maybe you somehow have a corrupt DMG and need to re-download it.
posted by vasi at 5:18 AM on October 5, 2012


Sadly, no. I've downloaded it a dozen times, with the same thing happening each time.
posted by 4ster at 8:17 AM on October 5, 2012


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