A framer has damaged my beautiful painting. How much discount should I ask for?
My very generous Uncle John sent me two beautiful Aboriginal paintings from Australia, one of which is by Anna Petyarre and is very similar to the top painting on this page
. I think it’s worth maybe £600. Or it was.
I put it in at a local framers, to be stretched over a frame, along with the other piece and two smaller prints. The total cost of the framing was c£550.
The other painting and the prints came back fine, but the framer had damaged the Petyarre very slightly – a small crack on the top edge. They offered to get it re-backed and restretched but I was reluctant as the painting was signed on the back. I eventually agreed as they made it clear that the painting would only get more damaged if it was not fixed soon. The repair and the re-stretching took 6 weeks and when it came back, the area of the crack was very obvious (to my eyes). It was also damaged further (with paint scraped off the sides and separately off the back where the staples had been removed from the old frame) and it was shoddily stretched, with a huge bulge on one side. They tried to hide these faults when I went to pick the painting up, but I spotted them and did not accept the restretching. I told them to repair the damage sharpish. I’ve just had a call (a month later) to say that the painting has been sorted and is now back, ready to be collected.
The total cost for this stretching was c£250, and I am due to pick the painting up (and pay for the stretching) on Saturday.
I’m really unhappy that this has taken so long (over two months now), and that the painting has been damaged. While the monetary value isn’t great, it’s clear that the value has been reduced (perhaps by half) by the split, the scratches and the obliteration of the artist’s signature, and I’m very upset that a thoughtful gift from my uncle has been damaged. I’m also annoyed that they tried to hide the faults from me. All of this makes me want to ask for a discount. However, they did a great job on my other pieces, and they’re in a very convenient location, so if they can sort this, then I would be keen to keep using them (which, my husband tells me, is madness).
Any advice on what discount to ask for, and how to get it?