What is the best, simplest customer service platform out there?
September 25, 2012 1:31 PM Subscribe
Looking for recommendations for a Customer Service online platform for a new startup.
posted by amicamentis to computers & internet (6 answers total) 1 user marked this as a favorite
I work at an internet startup that deals in content management - like a very early version of Tumblr. We expect to have clients in late December. I used to work in more of a content role but as we have a small team, I have been asked to lead Customer Service. I have never worked in customer service before, much less on the internet, so I am not familiar with what is available.
So far, I am in trial versions of Desk.com and Zendesk.com.
Our needs: I want something extremely user-friendly. Desk.com is very complex and may be more than what we need. ZenDesk is nicer looking and easier to understand, but I am still having a hard time figuring out how to do what.
Any other suggestions? I prefer options with a free trial period so I can evaluate it thoroughly. This is for a small startup - I estimate having 1-2 clients per week starting in December, maybe going up to 15 by January, with a max of about 200. I wouldn't want to have to stop using it completely with a larger volume - but that is lower priority for now.
We would like to have a Support page on our website with some guides, an FAQ page, and perhaps a form to submit a ticket. Live chat would be nice but it's not a requirement. We're flexible on price but nothing too crazy ($50 - $100 a month may be in our budget, but not more than that)