I bought a Panasonic Lumix FZ150 camera from 42photo.com. It arrived last week. It's supposed to be new, but I think it's previously-owned.
There are a few reasons I think this. First, the camera and accessories were loosely packed in the box, rattling around. Second, there is a rattle in the camera itself when I turn it upside down. Third, the camera doesn't have that new-gadget smell (seriously, I have learned to expect new gadgets to have a certain smell).
The camera does seem to be in working condition, and it's under warranty. But I paid for a new camera. I could have paid less if I wanted a used one. I contacted 42photo.com and they said the rattle in the camera is normal and insisted that everything they sell is new. They have lied to me before, though, so I don't trust anything they say. (They called me after I placed the order online and told me the FZ150 requires a "proprietary" memory card, which is not true, and tried to get me to add that card to my order. I'm not the first person
to have this experience with them.)
The site's return policy requires a 20% restocking fee. Is there any way to determine for sure if the camera has been used? I would love to be proven wrong. If I'm not convinced I'm wrong, though, should I threaten to dispute the charge on my credit card if they don't take the camera back for a full refund? I don't want to threaten that lightly.