I work in tech support for a medium-large IT company, and I'd like to move into a management position within the company. I have a bachelors degree in liberal arts. How can I best make use of my company's tuition reimbursement benefit?
Following up and altering this
I have about 3 years of tech support experience, 3 years of customer service experience, and 1.5 years of management experience in a non-tech call-center.
I have a bachelors degree in journalism but no tech certifications or tech degree, just the 3 years of experience in tech support.
My company has a tuition reimbursement program that covers $5k of tuition per year.
I like my company and would like to transition into a management position with the company.
The education options I have in mind at the moment are:
1. An MBA. The previous thread has mostly steered me away from an online MBA in IT management for which I've already been accepted, though my current understanding is that my company likes seeing a Master's degree and doesn't much care where it comes from. I could potentially do an evening MBA program elsewhere, but I am trying to keep costs down as I already have lots of student loan debt.
2. A Bachelors in IT management, again, preferably online due to my schedule but potentially in the evening in a classroom setting. Given that I've been accepted into an MBA in IT management program, I'm not sure how much sense this one makes.
3. A project management certification. Based on my reading at PMI
, I would only be able to qualify for the CAPM certification based on my current experience level, and not the PMP certification. From what I gather, this is likely the easiest and quickest of the option, and perhaps the best one to pursue first. My only concern is that I'm not sure how much weight the CAPM carries when it comes to landing management roles.
4. Other certifications. Since I want to get into management and get away from providing IT support myself, I'm not sure how much technical certifications would help me at this point. Certainly there are other management certifications I could pursue, but I haven't researched these very extensively.
Given these options, which would help make me most attractive as an IT management candidate? What types of things should I be considering when evaluating them?