Is there a customer service yellow card?
September 7, 2012 6:25 AM Subscribe
Customer Service Yellow Card - How do you handle poor customer service early, in advance of the main service being rendered?
posted by robocop is bleeding to human relations (10 answers total)
Sometimes early in a customer service relationship, the customer sees a few warning signs that things may not go smoothly. For example, an installation date made without their knowledge, a rep hangs up in mid-customer question, emails are not replied to in a timely manner, or a waiter is clearly in the weeds or checked out.
Assuming that the customer is already 'locked in' to the transaction to some degree (they've already paid for the fabrication of something to be installed, there are no other restaurants, etc) and can't just walk away, how best to communicate that this sort of thing is not cool and will not fly? The goal would be to fix the problem before it recurs or compounds while avoiding any blowback to negative feedback early on.
So what works best for you, either in person or by phone/email with a company? I'd rather avoid posting bad reviews because that means I'd have to endure a bad experience first - better to nip it in the bud, right?