How to handle theft from a hotel in Ireland when visiting from USA?
August 17, 2012 10:58 AM Subscribe
While on vacation in Dublin, Ireland, my cousins' cellphones and some cash were stolen from their hotel room. The hotel staff were less than helpful about the situation. How do they proceed?
posted by elvissa to travel & transportation around Dublin, Ireland (11 answers total)
We had a great trip to Ireland, except for one thing - on our first night in Dublin my cousins were in my hotel room and their room next door was burglarized. They had just come next door for a few minutes when we heard someone try the handle on my door. I thought someone just had the wrong room, but when they went back to their room both cellphones (one brand new) and about 400 euros had been stolen.
The hotel staff helped us contact the police that night and reviewed the security tapes. A man was in the hotel bar, then walked up the (un-guarded, unlocked, open to the street) stairs to our hallway and tried each door until he was able to open theirs.
We're thankful that they were not in the room at the time, and that their passports and credit cards were not stolen. However, they are out about $1200 altogether, between the phones and cash, and feel that the hotel is at least partially responsible for having lax security. We were in a small part of the hotel that does not require key-card access to the floors. The remaining rooms need room keys to get in the elevator. The hotel staff got very defensive and started blaming the girls for leaving their phones in the room when they were just next door and thought their door was locked.
We left Ireland Wednesday with the hotel staff saying they would "be in touch" about the outcome. If nothing else, we would like them to follow up with us about the way the rooms in our part of the hotel were not secured by elevator key-card access when the rest of the hotel was. They promised that they would be "looking in to additional security".
We have the police officer's contact info to request a police report, and my cousins are talking to their insurance company to see if any of the loss can be compensated. In the meantime, do you have any suggestions about we can stay on top of the situation?