Mac tech-support in Indy?
August 10, 2012 2:28 PM Subscribe
Mac small-business tech support in Indy?
posted by Thorzdad to computers & internet (3 answers total)
Can any MeFites recommend a competent tech-support person/group for an all-Mac small business in Indianapolis?
The missus works in a small (8-person or so) agency in Indy and they're an all-Mac business. Their current tech support is a group that broke-away from a larger support group, and, judging from my wife's description of their issues, the guys are pretty damned incompetent.
It's typical stuff...Software upgrades done without any warning, and no investigation as to whether the upgrades will break hardware compatibility. Suddenly booting people off their Macs when the tech remotes-in to do some "fiddling" without warning. Just recently, the tech guys showed-up to do something and, when they were done, my wife could no longer communicate with the mission-critical printer. Two weeks later, she still can't and all she gets from the tech guys is "they have some ideas".
The latest snafu happened when one of the techs remoted-in and, once he was done, everyone in the office only had read-only privileges on all of the documents on the server.
The place is a basic collection of 1-2 year-old iMacs and MacBooks, MacMini server, and Airport wireless, and a big honkin' Toshiba print center. Everyone is on 10.7.
Any suggestions would be very helpful.