Can't Login??

July 16, 2012 10:31 AM

I can not log in to this website from any computer in our house. Why?

Long story short: We have tried to log in to this site from both a Mac and a PC, using IE and Firefox and only get an error page saying to call customer service (basically their version of a 404). I have removed all popup blockers, accepted cookies etc etc. We talked to the company's tech people and they only told us to do what we are already doing and then shrugged us off. They said everything was fine on their end. Thing is, this isn't the only site we are having this kind of problem with. We've encountered similar problems with a few other sites, even though we have recently moved and changed our internet provider. Ideas??

posted by evilcupcakes to computers & internet (6 answers total)

Does the problem occur when you click on the Log In link on the menu bar? Or do you get the 404 after entering your login and pw?
posted by elizardbits at 10:36 AM on July 16, 2012

The link you provide redirects to the site's front page URL, www.albertsons.com. It could be that you have inadvertently blocked the site. Can you get to the site's homepage via this link? If not, try the IP address: 167.234.9.17 (paste into address bar and hit return). If that works, the problem is at your end. Follow the suggestions here.
posted by beagle at 11:06 AM on July 16, 2012

Reading more closely: you actually do seem to get to the site, but you get this error page, because Albertson's has changed some URLs including the /eCommercweb/ ones. Try going to the home page and then clicking Login at the top.
posted by beagle at 11:09 AM on July 16, 2012

Is your computer clock set correctly?
posted by sawdustbear at 1:21 PM on July 16, 2012

I get this when I try to get to the link in the OP:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /.

Reason: Error reading from remote server
posted by Thorzdad at 2:15 PM on July 16, 2012

If you don't have any luck elsewhere, try looking into changing the MTU setting on your router. I definitely had this issue a few years ago where certain sites simply wouldn't load for me.

It was either that it was 1500 and it should be 1480 or visa versa.
posted by Magnakai at 2:36 PM on July 16, 2012