How can I make VPN work over a Virgin Media broadband connection?
July 16, 2012 5:23 AM Subscribe
I'm in the UK with Virgin Media as my ISP. The combo modem/router they provide does not allow VPN to work (and I am not alone in my experience, according to the internet). Can anyone recommend a way around this?
posted by olinerd to computers & internet (10 answers total)
I just moved to the UK and I'm telecommuting to my office back in the US. This means I need to use our VPN for email, network access, etc. I travel literally around the world on a regular basis and I've never had an issue with our VPN working, except here in the UK any time I'm on a network that uses Virgin Media residential as an ISP. I can connect and authenticate, but nothing resolves. According to the internet, this is a well-known problem: Virgin Media does not support VPN on their residential connections.
Cable connection in wall -- combination modem/wireless router hardware -- wired or wifi connection to laptop.
Things I have tried:
(1) Getting a different ISP. No dice, I live in a managed apartment complex.
(2) Changing pass-through settings, ensuring IPSec connections are enabled, changing/adding/removing various DNS servers, and everything else I can think of to screw with in the router settings. Nada.
(3) Changing the router firmware. Unfortunately it's a special Netgear unit they make especially for Virgin, so there is no generic firmware available for it.
(4) Asking Virgin for ideas, either for settings or for hardware upgrades. They blame my company's VPN, despite the fact that this issue is well-documented.
(5) Buying a generic Motorola cable modem from the US (since it is apparently impossible to find them here?) and plugging into that. Nope. It goes through its startup sequence, each status LED blinking then going solid, but before the "Online" LED goes solid it starts the sequence over again and never comes fully online.
So I'm pretty frustrated. I need VPN access to do my job, and right now my only alternative has been pay-as-you-go 3G access via my iPhone tether or a USB modem. This works, but is expensive, since I frequently have to transfer large files back and forth, and I feel ridiculous paying an entirely separate internet fee when I have otherwise perfectly good (and much faster) broadband at home anyway for our other computers, Netflix streaming, etc.
So, friends. What have I not thought of trying yet? Has anyone here managed to figure this out for themselves? The Virgin Media tech support forums have managed to confirm that this problem is well known, but most of the "solutions" are for older, different hardware and don't address the newer Superhubs.
Any help would be very much appreciated.