Someone I know recently asked me to do a couple of hours of work on her (Windows) laptop and such to help sync up things like calendars with her new iPhone and various and sundry little tasks. Most of this went perfectly well. However, I've encountered two major issues both to do with Thunderbird (which I've never really used). Details within.
The first issue is pretty straightforward. She uses Lightning for Thunderbird for her calendar. I exported the calendar, imported it on her Google calendar, then used Provider for Google Calendar to allow her to access the Google calendar from Thunderbird and deleted the local calendar. This is great, everything works, but it hangs for a good 15-20 seconds now and again. I suspect this is the constant synching of the very large calendar. She's willing to forget about Lightning and just use Google's web interface, but surely there's a way to synchronize less frequently or for Lightning not to choke on the very large calendar?
The second issue is very messy.
She has a work email address (she's self-employed) and the format is: firstname.lastname@example.org. For simplicity's sake, let's say it's email@example.com.
Up until recently, this was an actual pop account and so she had a Thunderbird account for her regular email (the one that came with her ISP) and a Thunderbird account for her work email (the firstname.lastname@example.org address).
Recently, a tech friend of hers (not me) decided that all she really needed was a forward, where email@example.com pointed to her ISP account (format is firstname.lastname@example.org).
As such, every time Thunderbird checked mail for email@example.com, an error message would crop up, because the firstname.lastname@example.org is just a forwarding address. She asked if we could fix that, I said sure.
I created a new identity for her in Thunderbird under her ISP mail account so she can send mail from email@example.com and then made the mistake of deleting the firstname.lastname@example.org account within Thunderbird.
Apparently now all her email@example.com email is gone, even though much of it is coming in through her firstname.lastname@example.org address.
a) What the hell did I do? I mean, I know I deleted the account, but did the mail actually get deleted?
b) How likely is it that this recovery process will work? http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account
Has anyone had this issue and recovered from it via this method? I don't have the laptop accessible to me at the moment, but will hopefully get back to it tomorrow/Thursday.
c) How do I remove the email@example.com account without deleting all of the mail? Or get it to just stop checking for mail?
I'm reasonably computer savvy but my experience with Thunderbird is next to nothing and while poking around I didn't see any option to stop checking mail for all accounts even by unchecking "check for new messages automatically" and anything else along those lines.
Bonus gratitude in it for you if you can help me figure out how to make up this error to my client, because I feel really crappy about this error and she's not very technical so she was extremely trusting about the whole process.
Thanks for any help you can provide!