Application Manager isn't managing
July 4, 2012 1:06 PM   Subscribe

How can I re-set Adobe Application Manager to recognize when there are updates available again?

I posted this question on Adobe's user boards and have heard nothing but chirping crickets. Hopefully, someone here might be able to help me.

A week or two ago, I noted on an Adobe security blog that the new security updates for both Illustrator and Photoshop were available for download. So, I went ahead and downloaded and manually installed the updates. No problems. Install went cleanly and the apps ran great.

A couple of days later, though, Adobe Application Manager pops-up telling me that there are updates for Illustrator and Photoshop. I run the AAM updates, the installs fail and hose both Illustrator and Photoshop. "Hose" as in "won't launch".

I replace the broken apps with pre-security-update versions I had on a backup drive, and both are happily working again, though they are both now back at the pre-security-update versions (15.0.2 and 12.0.4 respectively). I assumed Application Manager would now see the apps needed updated and would correctly apply the security updates. However, AAM reports that all apps are up-to-date. Um...no. They aren't

I'm pretty reluctant to manually run the security updates again, since it's now obvious that AAM doesn't recognize any updates other than those run through AAM itself, and I risk hosing the apps again. But, it seems obvious that AAM isn't recognizing that the apps need updated. Is there a way to re-set AAM...get it to re-build whatever database it references in order for it to recognize and apply the security updates? Something short of re-installing CS5, hopefully.

specs:
Mac OSX 10.6.8
CS 5

Thanks
posted by Thorzdad to Computers & Internet (6 answers total)
 
I don't know how to reset Adobe Application Manager, but you could try updating each program individually under the Help pull down menu within the application.

Under the Help menu, there is an Updates… option, maybe run the updater from there and see if it brings up the correct update.
posted by blacktshirtandjeans at 1:58 PM on July 4, 2012


Unfortunately, all that does is launch Application Manager, which gives me the "All apps up-to-date" message again.
posted by Thorzdad at 2:06 PM on July 4, 2012


Maybe double check the preferences in Application Manager that all the apps are checking for updates? Sorry I couldn't be more help, that's all I can think of!
posted by blacktshirtandjeans at 2:29 PM on July 4, 2012


They're all checked. I've done the obvious stuff. My thought is that something happened during the failed update that re-wrote some deep-buried dataset or pref file for AAM that says it accomplished the update.
posted by Thorzdad at 3:03 PM on July 4, 2012


Since you have a valid license key, why not just start over and download the latest version of CS5 from Adobe?

There are instuctions here though I haven't actually tried them.
posted by rockindata at 4:38 PM on July 4, 2012


I have install discs for CS5, so there's no need to download anything. But, I was really hoping to avoid re-installing it.
posted by Thorzdad at 5:52 AM on July 5, 2012


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