How do I pick a website host? What questions should I ask? Hope me host!
June 27, 2012 7:34 AM Subscribe
I am looking for a webhost for my work website. What sort of questions should I be asking "Sarah in Utah" about their web hosting service? What should I be considering while making a decision?
posted by Elly Vortex to computers & internet (15 answers total) 1 user marked this as a favorite
I have built a Wordpress site on Instant Wordpress. It's ready to go, now it just needs to be hosted. I'm in the midst of "interviewing" hosting services, and am not sure if I'm asking the right questions. I am very, very, very new at this and have no idea what I am doing.
Small not-for-profit public institution.
Site would need to be updated often.
Although we have a tight budget, the Board of Trustees has indicated that quality is more important than going with the cheapest option (I agree).
Wordpress site built by an enthusiastic n00b.
What I have been asking:
Will I easily be able to upload the website I have created on Instant Wordpress?
Will we easily be able to update the site from many different locations (work computers, home computers)
Do you have any specials or programs for not-for-profit organizations? (Sometimes we qualify, sometimes we don't, not a huge deal either way)
Is it possible to receive invoices for payment? We do not have a credit card and would need to be billed.
Do you have any sort of trial period?
What is your downtime percentage?
What sort of customer support do you offer (24/7/365? Phone, live chat, email? This is important because downtime on our site would be bad bad bad, and I am not terribly skilled at technical problem solving)
What percentage of your hosting is for small businesses or not-for-profit organizations?
Do you have any referrals, particularly other small business or not-for-profit organizations that already use your hosting?
What am I missing? I've contacted two places so far (DreamHost and Bluehost) and I kind of feel like I'm not asking the right questions...and that I'm getting stock answers. I don't feel like I'm getting the full story or even enough information to make logical comparisons. Help!
Also, if you have the *PERFECT* hosting service for us, I'd love to hear it.