That sounds extreme...
June 18, 2012 8:42 AM Subscribe
Fraking-Touchpad filter: My Dell Inspiron Touchpad completely ceased to work at all last night. Me and the Dell tech guy ran some diagnostics, and ascertained that it is NOT a hardware problem, it is an OS problem (I have Windows 7). He says my only option (aside from getting a external mouse and using that instead) is to wipe the whole OS and start over. Really?
posted by EmpressCallipygos to computers & internet (17 answers total) 1 user marked this as a favorite
I'm actually going to get the external mouse anyway, because it seems to be a handy thing to have as a backup, and also because I don't have the system disc for my computer (Best Buy didn't include it for some insane reason), and I'd have to pay Dell $75 to create a system disc for me and to also help me back up my files. I'm reluctant to go this route for the whole risk-to-my-data option alone (although, I have backed up my files to Mozy.com), but also since an external mouse would be a hell of a lot cheaper and would only be a slight inconvenience.
But I can't help but suspect that just trying to replace a driver somewhere, or doing system restore, may also do it. Does anyone have any suggestions for reviving the trackpad before trying to wipe the OS and start over? Or is the tech guy right? Also: any particular mouse I should be looking at when I hit up the Best Buy tonight after work?
Oh - again, it's a Dell Inspiron laptop, model M5030, Windows 7 OS.