ebay transaction cancellation/resolution center/refund heck
June 17, 2012 11:05 AM Subscribe
Listed a laptop on Ebay, offering shipping only to US. Norse buyer did "buy it now." Buyer agreed to cancel transaction, but opened a separate "did not receive item" case in resolution center. Can I just refund the money and be sure I'm done with this, or is there some weird potential for him to try to double-dip on the refund?
posted by Zed to Work & Money (4 answers total)
Listing a laptop on Ebay was probably my first mistake. I had thought I had checked the gamut of block-potentially-sketchy buyers options on the per-listing level (but I don't see a way after the fact to get Ebay to cough up what they were -- anyone know?) but not on a global account-wide basis. The shipping description and the item description both clearly said I was offering shipping to U.S.-only.
A buyer with a Norway address did "buy it now" and really did make a Paypal payment with $80 extra for shipping. The account had been created at the end of March and has a history of only 7 transactions; I assume the buyer's a scammer.
Following directions here
, I sent the buyer a message; the buyer mentioned being shocked, shocked to see I shipped only to the U.S. after buying the item but didn't express explicit objection to cancelling. So I opened a cancel transaction case in the Ebay resolution center, and the buyer cancelled.
I had thought a refund would be issued automatically, but it didn't -- the transaction is still listed on my Paypal account, but with status "held." Ebay's instructions are completely unforthcoming on how cancellations and refunds relate to each other. And the buyer opened a separate case in the resolution center with "didn't receive item" as the listed reason.
So can I just refund the money and this goes away? Or is there some fraud angle I'm not seeing where after I refund the money the buyer can continue to pursue some sort of complaint with Ebay or Paypal?