Comments on: php/mysql ticketing systems

Question: php/mysql ticketing systems

pissfactory — Wed, 27 Jul 2005 07:49:17 -0800

Can anyone suggest some good php/mysql ticketing systems to review? 'Tis for tech support tickets. Thanks.

By: delfuego

delfuego — Wed, 27 Jul 2005 08:15:30 -0800

I like Trac -- which is a PHP + MySQL app that handles tickets and a whole lot more. It was discussed in an AskMe thread a week ago; it provides the aforementioned ticket system, an integrated wiki (that extends to the ticket system, but also can handle traditional wiki-like functionality for writing docs, readmes, and the like), permissions, and a Subversion source repository browser. It's great; I use it for two projects, and it's perfect for me.

(And to bring up a pet peeve -- the question in that AskMe thread I linked to above doesn't ever use the word "Trac" despite it being specifically about Trac. This means that (a) users have to hover over the link to see what the question is even about, and (b) it dilutes the ability of the search engine to return the thread under appropriate circumstances.)

By: tumble

tumble — Wed, 27 Jul 2005 08:17:35 -0800

Double Choco Latte is a fairly complete ticketing and project management system.

By: lilboo

lilboo — Wed, 27 Jul 2005 08:26:48 -0800

delfuego: Point taken. I was posting at work, and I didn't have time to really think it through. However, I would like to point out that I did assign the appropriate keywords: ( SCM bugtracking softwaredevelopment )

By: cyrusdogstar

cyrusdogstar — Wed, 27 Jul 2005 08:42:07 -0800

Um...Trac is NOT a PHP+MySQL system at all! :( It's written in Python and can be run as either a CGI module in Apache or using Apache's mod_python. I forget if it has a standalone Web server as well, it might.

And it backends into a SQLite database, not MySQL, although for something fairly simple/low-volume as ticket tracking the difference is negligible.

That said, as evidenced by my commenting in the linked thread, Trac is a great solution, so if your host or server is capable of running Python via Apache and has the right sqlite packages, it may still be a viable solution.

I'm afraid I don't know offhand of any equivalent PHP/MySQL systems, but they must be out there. Try looking on SourceForge or Freshmeat for starters.

By: furtive

furtive — Wed, 27 Jul 2005 08:50:33 -0800

DotProject can more than likely do what you're looking for, is open source and uses php/mySQL.

By: mendel

mendel — Wed, 27 Jul 2005 09:20:40 -0800

RT is Perl, not PHP, but it's one of the best ticketing systems I've worked with.

By: togdon

togdon — Wed, 27 Jul 2005 09:21:28 -0800

Well, if we're bringing up Non-PHP ticketing systems, RT is pretty much the gold standard for OSS trouble ticketing systems. It uses MySQL and Perl.

On even pretty low end hardware you'll be able to scale to 250000+ tickets.

By: togdon

togdon — Wed, 27 Jul 2005 09:23:42 -0800

Ok, Live Preview 2nds RT as the non PHP choice...

By: Merdryn

Merdryn — Wed, 27 Jul 2005 09:35:51 -0800

We use H2Desk, and it's quite nice.

By: jimw

jimw — Wed, 27 Jul 2005 09:55:58 -0800

eventum is the system we use for providing support at mysql.

By: re.becca

re.becca — Wed, 27 Jul 2005 11:43:32 -0800

I use Cerberus HelpDesk for my webhosting company. Very easy to configure, modify and integrate, full of features on both the client and admin side.

Some others that come to mind are Kayako and PerlDesk.

By: delfuego

delfuego — Wed, 27 Jul 2005 12:42:57 -0800

Wow, I'm a moron -- I thought that it was PHP and used MySQL! Shows what the f*!@ I know. All I can say is that I set two installations up about six months ago and love them, whatever they're written in and use for storage. :)

By: greatgefilte

greatgefilte — Wed, 27 Jul 2005 13:20:32 -0800

I recently used PHP Ticket for a similar application, though it required quite a bit of modification. If you're not looking for too many features, it's pretty quick and painless to install and manage.

By: cowmix

cowmix — Wed, 27 Jul 2005 14:51:35 -0800

OTRS is very good too. They have a nice Windows's installer.. but it is based on code that is a little out of date to what is shipping for their POSIX platforms.

By: nj_subgenius

nj_subgenius — Wed, 27 Jul 2005 16:59:49 -0800

I recommend phpBugTracker.

By: waxpancake

waxpancake — Sun, 31 Jul 2005 01:32:55 -0800

I can vouch for both Trac and Jira, but neither one is ideal for end users to interact with.