Looks like you need a costly car repair...not!
May 2, 2012 12:43 PM Subscribe
How do car dealer customer reps in the repair shop get paid? Salary? Commission? Both?
posted by teg4rvn to Work & Money (8 answers total) 3 users marked this as a favorite
I've been taking my car to the dealer for repairs with great result. That is to say that in about ten plus years (and two different cars) I've not needed any major repairs (which I'll define as over $1000). As a result, I get the impression that I have never been the target of a fleecing. Fast forward to current day and I'm told I need a major repair ($2500). Since the car is now older I figured I'd get a second opinion from an independent car mechanic work colleagues swear by. He takes a look at the car and says nothing is wrong with the car. And in the 6 weeks since that diagnosis, the car has been fine. Even brought it back to the independent mechanic and he says things haven't changed.
So I'm torn about my allegiance to the dealership's shop. What are the incentives of the sugary-sweet and polite customer reps? Straight commission? Quotas? Other? And I guess on the backend, do the mechanics have any incentive to "find" something wrong? Are they "incentivized" in any way?