They lost my car floor mat, should they replace it?
April 30, 2012 9:33 AM Subscribe
After having my car washed and vacuumed on the weekend, I noticed one of the floor mats is gone. Car wash says they don't have it. Should I just get over it or can I expect them to replace it, and if so, what exactly should I do next?
posted by Shal to travel & transportation (7 answers total) 1 user marked this as a favorite
I had my car washed and vacuumed on Saturday. Yesterday I noticed the drivers floor mat was missing. All the others are present, and it wasn't hidden under one of the other mats or in the trunk, so I assumed they took it out to vacuum and forgot to put it back. I called the car wash this morning. They looked (it has the car model written on it so is fairly distinctive), said they didn't have it, and said that they don't take the mats out of the car when they vacuum. I told them it was there before I had the car washed and now it's not and I have not touched it. They asked me to come down so they can look at the other mats, so I'm going there this afternoon.
Assuming they still can't find it, what can I expect to happen? They are OEM floor mats, eBay tells me a replacement set will cost $60 + shipping, and the mats can't be bought individually so I would have to get an entire set.
I feel bad asking strangers on the internet advice about a stupid piece of carpet, but I'd rather not have to spend $60+ to replace something that I didn't lose. I tend to avoid conflict and I hate hate hate confrontation like this, so: is it right to expect them to replace it and what exactly should I say in order to have that happen?
Potentially relevant info: This was part of a Groupon deal so I imagine any kind of 'refund' will be tricky.